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What do I get for my 安博电竞app Australia membership?
Membership enables you to apply unique numbers to products, locations, shipments, documents, and assets and to electronically exchange information about these items, for example, through EDI or data synchronisation.

Identification helps to facilitate efficient management of a supply chain. Subscription also provides access to 安博电竞app Australia services at member rates.

Why should I join 安博电竞app and not go elsewhere for my barcode numbers?
安博电竞app Australia is the only authorised issuer of barcode numbers in Australia.

安博电竞app numbers guarantee global and local legitimacy, so that you have access to the full range of 安博电竞app services. Some retailers may not accept the use of unauthorised barcode numbers.
 

Why have fees increased?
To continue to deliver support services to our 20,000 plus members in Australia, including, we need to continue to provide appropriate funding across our operational activities.  This funding comes from membership and services fees.  As inflation and the cost of doing business rises, we must adjust our membership and services fees to ensure appropriate funding across our operational areas to maintain our service levels.

Why has 安博电竞app increased fees as a Not-for-Profit?
As a Not-for-Profit organisation 安博电竞app Australia does not seek to make a profit from operational activities, however, we still need to cover the costs of running the organisation and delivering services to our members.  Membership and Services fees are the only sources of revenue to fund our operational activities.

I am only using a few numbers, why are the fees so high?
Membership is based on a licencing model. This model is based on the numbers reserved and made available for a members use and not the numbers used or in use. 安博电竞app continues to evolve this model to right size the numbers reserved to match this to our members' needs.

安博电竞app Australia’s membership model is also a turnover based model in a bid to be more equitable to our customer base.

Find out more about  安博电竞app Membership Fees

Can I receive/pay my Annual Renewal invoice early?
We can accept your payment before AR Invoice is raised (an invoice will have to be manually raised) & allocate payment to your invoice once it is issued.  The amount will be based on a quote. This can only occur as an exception with management approval.

I haven’t used barcode numbers for a while, can I postpone my membership?
Whilst you may not be using the numbers directly on your products, these numbers that have been allocated to you and are reserved in your name.  If you do not require a number range that has been issued to you, you can cancel the use of that range but be aware that means you lose all ongoing rights to use any numbers within that range and these numbers will revert back to 安博电竞app Australia.

Why don’t I get 2% discount on direct debit on my credit card? 
With the additional function of setting up direct debit on your credit card, we have waived credit card fees in lieu of the 2% discount.  Using your credit card for direct debit use means you will receive your card based benefits such as loyalty point rewards.  

How can I pay my invoice?
Payment options include, EFT, Credit Card (My安博电竞app or over the phone), B-Pay and Direct Debit (if you have set up this facility). For more information about paying your bill,  visit our website.

Why have I not received anything?
You should have received your invoice by email in the last week of June.  Check your Junk or other folders for your invoice. Alternatively, you can access and pay your invoice via the My安博电竞app Portal. If you confirm your email, we can resend your invoice.

I received an email in May, why was there no invoice?
The email in May is a courtesy email letting you know that the invoice will be sent in June. The annual renewal invoice will be emailed toward the end of June.

My annual turnover is incorrect, can I change it/How do I declare my turnover?
Members can declare a new turnover anytime by contacting the Customer Support team. Invoices can be revised for the month of July an administration fee will be applicable. 安博电竞app can ask you to support your turnover declaration.

Why do I have to declare my company turnover?
安博电竞app Australia’s membership model is a turnover based model in a bid to be more equitable to our customer base.

Is the term turnover for products sold?
Turnover means your Australian based revenue, including all related entities in which you have a majority interest, for a 12-month period regardless of the number of products or items utilising the 安博电竞app system. 'You' means the individual, company, corporation or other legal entity named in the Licence Application. 

What is the definition of turnover for an international organisation?
For international companies with no Australian revenue, turnover is deemed to be the global revenue expressed in Australian dollars.

What is the definition of turnover for Government organisations?
For Government and statutory organisations, revenue includes income from the sale of products and services as well as any Government appropriations, contributions, subsidies or other Government distributions and funding.

Where can I find more information about the 安博电竞app Australia Terms of Trade?
Refer to our  Terms of Trade   on our website.

My direct debit details have changed, is it too late to change them now?
You are entitled to change your details at any time. Once your application has been processed (which will take around 2 business days), direct debit will take effect on your next invoice. If you already have received an invoice that is not displaying direct debit, it will not be processed by direct debit.

Direct debit members receive an advisory invoice, stating not to pay the invoice at least seven working days before the debit takes place.  This provides time to allow for any account updates and for you to ensure there are funds available in the account on the date of lodgement.

My account is set-up for direct debit but I would like to terminate my membership. Can I get a refund?
安博电竞app will refund in full any annual renewal fees paid for the current financial year, if the Termination Form is returned within the month of July.  Funds are generally refunded weekly on Fridays back into nominated direct debit bank account or credit card.

Benefits of being an Alliance Partner
Find out more about the benefits of the Alliance Partner Program
 
Solution Provider Directory
Check your listing on the member Solution Provider Directory and let us know if your information is up-to-date.

Find out more
Read more about the Alliance Partner Program
For further information contact the Alliance Partner team